Protonzone Consulting

We are also looking for Duty Manager (male / female). Salary bracket shall be from 18000 – 22000/- pm

The job description is as follows:

Job Purpose 

To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests. The position will also act a as a ‘One Point Contact’ for all the in-house guests, incase of guest requests, complaints or any other feedback.

Managerial

• Staffing and Scheduling of the shift and allocation of duties.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Facilitate learning and development for all the team members of the outlet
• Performance Appraisal/ Management of the staff in the department.

Operational

• Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement. 
• Ensure that the guest has a pleasant stay by supervision of;
- Room allocation
- Smooth Check In & Check Out
- Special requirements of the guest
• Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
• Act as a ‘One Point Contact’ for the guest, constantly interact with guests in order to solicit feedback.
• Prepare reports on Occupancy, Average rates, Reservations etc
• Monitor daily performance and manage revenue through revenue and yield management techniques.
• Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests.
• Maintain the Guest History System and updation of all the guest profiles.
• Monitor the business of competition hotels in terms of new accounts and rates.
• Ensure that all the operational standards set for all the processes are followed.
• Co-ordinate operations with Club floor, Concierge, Travel Desk or any other sub departments, through the guest cycle.
• Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.
• Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
• Ensure that all the statutory requirements for in house guests are met (C–Forms etc)

Requirements

Requirements

Knowledge/Skills

Thorough knowledge of Accommodation management, Revenue management, GDS and other reservation systems.
Working knowledge of MS Office, Micros and Fidelio (or any other property/ point of sale systems)
Room Pricing & Selling techniques

Education

Graduate/Diploma in Hotel Management

Experience

A minimum of 2 -4 years supervisory experience in the Front Office department
Operational experience in reservation, reception, cashiers, concierge and guest relations